5 Dimensions of a Service Quality
Providing a quality service to customers is extremely important for retention and company reputation. Use this checklist to see if your company displays these five dimensions.
Ability to perform the promised service dependably and accurately.
Knowledge and courtesy of employees and their ability to inspire trust and confidence.
Appearance of physicality, equipment, personnel, and written material.
Caring, individualized attention the company provides its customers.
Willingness to help customers and provide prompt services.