Do You Provide a Quality Service?

5 Dimensions of a Service Quality

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Providing a quality service to customers is extremely important for retention and company reputation. Use this checklist to see if your company displays these five dimensions.

Reliability
Ability to perform the promised service dependably and accurately.

Assurance
Knowledge and courtesy of employees and their ability to inspire trust and confidence.

Tangibles
Appearance of physicality, equipment, personnel, and written material.

Empathy
Caring, individualized attention the company provides its customers.

Responsiveness
Willingness to help customers and provide prompt services.

Felicia LamplughComment